MiLalaHow can we help?
Quick answers first. If they don't help, ask MiLala's team — a real person reads every message.
I can’t sign in
On the website's sign-in page, choose “Forgot your password?” and follow the link we email you, then sign in to the app with your new password. If you made your account with Apple or Google, use that same button again — there's no MiLala password. Still stuck? Send us a message below.
I forgot my Parent PIN
On the PIN screen in the MiLala app, choose “Forgot PIN?”. You confirm it’s you with your account password (or by signing in again with Apple or Google), then choose a new PIN.
How do I change or cancel my plan?
If you subscribed in the app, the store you paid through looks after it: open your subscriptions in the App Store or Google Play settings on your device.
How do I delete my account?
In the MiLala app, open Profile → Delete account, or delete it on the website. Your children's profiles and everything in your account are deleted with it.
How is what children see checked?
Every video, story, song and book is checked by people on MiLala’s team before any child can see it. You can also choose exactly what each of your children may watch in the MiLala app.
I want to publish on MiLala
Creators publish with MiLala Studio. Apply there, and once MiLala’s team approves your channel you can upload. Questions about publishing: choose “Publishing on MiLala Studio” below.
Ask MiLala
If a child is in danger right now, contact your local emergency services first. Then tell us here and we'll act quickly.